Question 1

Is the Zaago App available on Android?

Accepted Answer

Yes. The Zaago App is available for Android and can be downloaded from the link on this page.

Question 2

Is Zaago available on iOS?

Accepted Answer

Not yet. An iOS version is planned, and this page will be updated when it becomes available.

Question 3

Is the Zaago app free?

Accepted Answer

Yes. The Zaago app is free to download on Android. An iOS version is coming soon.

Question 4

What can I buy through the Zaago App?

Accepted Answer

You can find fruits and vegetables, dairy and milk, groceries, and household essentials.

Question 5

How do I get the Zaago App?

Accepted Answer

Tap the Android download button on this page, or scan the QR code with your phone camera.

Question 6

How do I place an order?

Accepted Answer

Open the Zaago App, browse everyday essentials, add what you need, and place your order.

Question 7

Where is Zaago currently available?

Accepted Answer

Zaago is currently serving Galiveedu in Annamayya District, Andhra Pradesh, with Rayachoti and Kadapa coming soon.

Question 8

What kinds of roles does Zaago hire for?

Accepted Answer

Zaago's work spans technology, operations, customer support, and growth. Availability depends on current openings. Please check our open positions or contact the Zaago team.

Question 9

Where is Zaago currently based?

Accepted Answer

Zaago is based in Galiveedu, Annamayya District, Andhra Pradesh 516267, India.

Question 10

Where are Zaago roles located?

Accepted Answer

Role locations are listed on each open position. Availability depends on current openings. Please check our open positions or contact the Zaago team.

Question 11

How can I apply for an open position?

Accepted Answer

Open a position from our Careers page and use the application option listed for that role. If no application link is listed, you can contact the Zaago team directly.

Question 12

Can I contact Zaago if I don't see a suitable role?

Accepted Answer

Yes. You can share your interest with the Zaago team through our Contact page, and we will keep it in mind as opportunities open.

Question 13

Does Zaago offer internships?

Accepted Answer

Availability depends on current openings. Please check our open positions or contact the Zaago team.

Question 14

How long does delivery take?

Accepted Answer

Most orders placed during working hours reach your doorstep the same day, usually within a few hours.

Question 15

What happens if a product is unavailable?

Accepted Answer

If an item becomes unavailable, Zaago or the relevant seller may contact you or handle the item according to the applicable order and refund/replacement policies.

Question 16

What should I do if my order is incorrect or damaged?

Accepted Answer

Please contact Zaago support as soon as possible with the relevant order information. Eligible issues may be reviewed for replacement, refund, or another appropriate resolution according to Zaago's applicable policies.

Question 17

How can I become a delivery partner?

Accepted Answer

If you would like to deliver with Zaago, write to care@zaago.in and we will share the next steps.

Question 18

Can I sell or deliver with Zaago?

Accepted Answer

Yes. Local shops and delivery partners can join the Zaago network — reach out to us and we will get in touch.

Question 19

What is Zaago?

Accepted Answer

Zaago is a neighbourhood commerce platform that connects customers with everyday essentials from participating local sellers, delivered to the doorstep by delivery partners.

Question 20

What does Zaago offer?

Accepted Answer

Zaago helps customers access everyday essentials including Fruits & Vegetables, Dairy & Milk, Groceries, and Household Essentials.

Question 21

How can I contact Zaago?

Accepted Answer

You can contact the Zaago team by phone at +91-7842343642 or by email at customerzaago@gmail.com.

Question 22

Where does Zaago deliver right now?

Accepted Answer

Zaago currently delivers across Galiveedu in Annamayya district, Andhra Pradesh. Rayachoti and Kadapa are coming soon.

Question 23

Is Zaago available in Galiveedu?

Accepted Answer

Yes. Galiveedu is our first community, and Zaago is serving customers there through the Zaago App.

Question 24

Is Zaago coming to Rayachoti?

Accepted Answer

Rayachoti is listed as Coming Soon. Zaago is preparing to bring its everyday commerce experience there.

Question 25

Is Zaago coming to Kadapa?

Accepted Answer

Kadapa is listed as Coming Soon. Zaago is preparing to bring its everyday commerce experience there.

Question 26

How can I know when Zaago becomes available in my area?

Accepted Answer

Install the Zaago App and check the Locations page — availability is updated as new communities go live.

Question 27

Is Zaago coming to my city?

Accepted Answer

Zaago is growing one community at a time. Check the Zaago Locations page for currently available and announced locations.

Question 28

How do I pay for my order?

Accepted Answer

You can pay online or on delivery. Payment options appear at checkout inside the app.

Question 29

How do I place an order?

Accepted Answer

Download the Zaago App, browse the essentials available in your area, add what you need and place your order. Your order is then prepared and delivered to your doorstep.

Question 30

How can I become a seller partner?

Accepted Answer

Get in touch with the Zaago team by phone or email. Our team will share how the seller partnership works and guide you through the onboarding process.

Question 31

How can I become a delivery partner?

Accepted Answer

Contact the Zaago team by phone or email. We will explain the delivery partner onboarding process and what is required to get started.

Question 32

Do I need to use a Zaago app?

Accepted Answer

Yes. Sellers manage their business through the Zaago Seller App, and delivery partners use the Zaago Delivery Partner App for their operational tasks.

Question 33

Where is Zaago currently available?

Accepted Answer

Zaago is available in Galiveedu, Annamayya District, Andhra Pradesh. Rayachoti and Kadapa are coming soon.

Question 34

How can I contact the Zaago team?

Accepted Answer

Call or email us using the contact details on this page during our business hours.

Question 35

What does partnering with Zaago involve?

Accepted Answer

Partnering means joining Zaago's neighborhood commerce network — sellers make products available to nearby customers, and delivery partners help connect those orders with customers.

Question 36

What payment methods does Zaago support?

Accepted Answer

Zaago may support payment methods such as UPI, debit or credit cards, net banking, digital wallets, Cash on Delivery, or other supported methods.

Question 37

Does Zaago store my card details?

Accepted Answer

Zaago does not directly store sensitive payment credentials such as your full card number, CVV, UPI PIN, or banking password. Online payments may be processed through authorized third-party payment providers.

Question 38

How does Zaago protect my personal information?

Accepted Answer

Zaago uses reasonable technical, administrative, and organizational safeguards designed to protect personal information. For more information, please review the Zaago Privacy Policy.

Question 39

Can I request deletion of my account information?

Accepted Answer

You may request deletion of your Zaago account and personal information, subject to applicable legal, regulatory, fraud-prevention, and record-retention requirements.

Question 40

Where do the products come from?

Accepted Answer

From trusted sellers and growers inside your own town, so produce reaches you the day it is sourced.

Question 41

What products are available on Zaago?

Accepted Answer

Zaago focuses on everyday household essentials: fruits and vegetables, dairy and milk, groceries, and household products. Availability depends on the local sellers serving your area, so open the Zaago App to see what is available near you.

Question 42

Can I browse categories on the website?

Accepted Answer

The website shows the categories Zaago covers so you know what to expect. Browsing products, prices, and placing orders happens inside the Zaago App.

Question 43

Are all products available in every location?

Accepted Answer

Product availability may vary depending on your location, inventory, seller availability, and operational conditions.

Question 44

Can I cancel my order?

Accepted Answer

Order cancellation may be possible depending on the order status and applicable Zaago policies. Please refer to the cancellation and refund information provided during the ordering experience.

Question 45

How are refunds handled?

Accepted Answer

Eligible refunds are processed according to Zaago's Refund & Cancellation Policy. The time required for a refund to appear may depend on the payment method and payment service provider.

Question 46

How can I become a seller?

Accepted Answer

Local sellers can reach out to us at care@zaago.in and our team will guide you through joining Zaago.

Frequently asked questions

General

Customer App

Products & Categories

Orders

Delivery

Payments

Cancellations & Refunds

Locations

Sellers

Delivery Partners

Partnerships

Privacy & Security

Careers

Still have questions?

Contact Zaago support

Customer care

Email

Business hours

Head office

Ready to make everyday shopping easier?

Frequently asked questions

Search the Zaago help center

Answers

General

Can I sell or deliver with Zaago?

What is Zaago?

What does Zaago offer?

How can I contact Zaago?

Customer App

Is the Zaago App available on Android?

Is Zaago available on iOS?

Is the Zaago app free?

What can I buy through the Zaago App?

How do I get the Zaago App?

How do I place an order?

Where is Zaago currently available?

Products & Categories

Where do the products come from?

What products are available on Zaago?

Can I browse categories on the website?

Are all products available in every location?

Orders

How do I pay for my order?

How do I place an order?

Delivery

How long does delivery take?

What happens if a product is unavailable?

What should I do if my order is incorrect or damaged?

Payments

What payment methods does Zaago support?

Does Zaago store my card details?

Cancellations & Refunds

Can I cancel my order?

How are refunds handled?

Locations

Where does Zaago deliver right now?

Is Zaago available in Galiveedu?

Is Zaago coming to Rayachoti?

Is Zaago coming to Kadapa?

How can I know when Zaago becomes available in my area?

Is Zaago coming to my city?

Sellers

How can I become a seller?

Delivery Partners

How can I become a delivery partner?

Partnerships

How can I become a seller partner?

How can I become a delivery partner?

Do I need to use a Zaago app?

Where is Zaago currently available?

How can I contact the Zaago team?

What does partnering with Zaago involve?

Privacy & Security

How does Zaago protect my personal information?

Can I request deletion of my account information?

Careers

What kinds of roles does Zaago hire for?

Where is Zaago currently based?

Where are Zaago roles located?

How can I apply for an open position?

Can I contact Zaago if I don't see a suitable role?

Does Zaago offer internships?

Still have questions?

Contact Zaago support

Customer care

Email

Business hours

Head office

Ready to make everyday shopping easier?